Refund & Cancellation Policy

1. Payments, Refunds, and Billing Disputes

a. Payment Terms

ATS Resume offers various paid service packages and bundled features to assist users in resume creation, enhancement, and submission. By purchasing any of our services through the platform, you agree to the following:

Payment Methods:

All payments must be made via the authorized online payment gateways integrated into our website. We accept major credit cards, debit cards, UPI, and net banking options, as may be available from time to time. All transactions are processed securely using encrypted connections.

Authorization:

By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us or our third-party payment processor to charge your payment method for the total amount of your purchase, including applicable taxes or service fees.

b. Pricing and Modifications

Pricing Changes:

ATS Resume reserves the right to revise the pricing of its services at any time. Any change in fees will not affect orders already placed and confirmed before such revision, unless otherwise agreed in writing.

Taxes:

Unless otherwise stated, all fees are exclusive of applicable taxes such as GST. You are responsible for paying any such taxes associated with your purchase.

c. Refund Policy

Non-Refundable Services:

Due to the personalized, creative, and consumable nature of the services provided such as resume design, writing, formatting, and optimization, all purchases made on ATS Resume are considered final and non-refundable once the service has been initiated or delivered in any form, including drafts or partial deliverables.

Exceptional Refund Requests:

In rare cases, if a technical failure on our part prevents delivery of services, you may submit a written request for review through our contact form. Refunds may be granted at the sole discretion of ATS Resume, subject to verification.

Duplicate Transactions:

In case of duplicate charges due to technical errors, we will initiate a refund after internal verification. You must report such occurrences within 5 calendar days from the transaction date.

d. Disputed Charges

Reporting Disputes:

If you believe you have been billed in error, you must notify us within seven (7) days of the transaction by contacting our support team through the designated channels on the website.

Resolution:

We will investigate the issue and respond within a reasonable timeframe. Filing a chargeback or payment dispute with your financial institution without first contacting us may result in the suspension or permanent deactivation of your account.